Shipping and Delivery
At MG Naturals, we are committed to ensuring that your order reaches you in perfect condition and in a timely manner. Below you will find all the essential information regarding our shipping and delivery process.
Shipping Policy
Domestic Shipping
We offer reliable and fast shipping across India. Once your order is placed, our team works diligently to process and dispatch it within 1-2 business days. Delivery times vary depending on your location, but you can typically expect your order within 5-7 business days.
International Shipping
We are delighted to offer international shipping to select countries. International orders are processed and dispatched within 3-5 business days. Delivery times depend on the destination and the shipping method chosen, generally ranging from 10-21 business days.
Shipping Rates
Domestic Shipping Rates
We offer competitive shipping rates for domestic orders. Shipping costs are calculated based on the weight and dimensions of your package, as well as the delivery location. For orders over ₹500, we provide free shipping across India.
International Shipping Rates
Shipping rates for international orders are calculated at checkout based on the destination, weight, and size of the package. Please note that customs duties and taxes are not included in our shipping fees and must be paid by the recipient.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress and estimated delivery date. Simply visit our tracking page or the carrier’s website and enter the tracking number provided.
Delivery Issues
### Delayed or Lost Packages
In the rare event that your package is delayed or lost, please contact our customer service team at [customer service email] for assistance. We will work with the carrier to resolve the issue as quickly as possible.
Incorrect or Damaged Items
If you receive an incorrect or damaged item, please notify us within 7 days of receiving your order. We will arrange for a replacement or refund, depending on the situation. Please provide a photo of the damaged item and your order number when contacting us.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, please refer to our Returns and Exchanges policy for information on how to return or exchange an item.
Contact Us
If you have any questions or need further assistance with your order, please do not hesitate to contact our customer support team at [customer service email] or call us at [customer service phone number]. We are here to help!
