Return Policy
At MG Naturals, we take pride in the quality of our organic jaggery and strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not fully satisfied with your order, our return policy is here to assist you.
Returns
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of the purchase date.
Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods such as food products that have been opened.
- Items purchased on clearance or sale.
- Gift cards.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [customer service email] with your order number and reason for the return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions.
- Securely pack the item, including the original receipt and RMA number.
- Ship the item to the address provided by our customer support team.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Processing Refunds
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
-
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [customer service email].
Exchanges
Damaged or Incorrect Items
We only replace items if they are defective, damaged, or incorrect. If you need to exchange it for the same item, contact us at [customer service email] with your order number and details of the issue. We will provide you with instructions on how to proceed with the exchange.
Contact Us
If you have any questions regarding our return policy, please contact our customer support team at [customer service email] or call us at [customer service phone number]. We are here to assist you and ensure your experience with MG Naturals is a pleasant one.
Thank you for choosing MG Naturals. We value your business and are committed to providing the highest quality products and exceptional service.
